Franchisor right to evolve its brand and consumer offerings
As in any well-crafted contract, the Franchise Agreement is designed to balance the needs of the franchisor to protect its concept and ensure consistency in how each of its licensees operates under the brand.
As franchise agreements tend to long term it must also ensure that the franchisor has the ability to evolve the brand and its consumer offering over time.
Although most franchisees on a general level expect the franchisor to actively develop and promote the brand, its products and concept, the specific decisions may cause tensions. Within the franchising community in Norway there is also an ongoing discussion to which extent the inherent “imbalance” between the (presumably strong) franchisor and the (presumably weak) franchisees limits the franchisors right to impose new duties or costs on its franchisees.
Two recent decisions by the Norwegian appeal courts are illustrative to this discussion. The decisions also underline the importance of clearly drafted franchise agreements as well as involving and taking into consideration the interest of the franchisees before changes are implemented. When reading these decisions one should bear in mind that Norway (as many other countries) has not enacted any specific franchise law. Most aspects of a franchise agreements are therefor subject to the freedom of contract principle.
Agreement breach: Franchisees refused to set up office
In the first case (LA-2016-022507) the franchisor had developed a concept for making “family chronicles for the customers”. Initially most franchisees worked from home. In order to expand the business the franchisor instructed the franchisees to set up a physical office on a central location. Three franchisees refused. The Court of Appeal found that their failure to comply with the order was a significant breach of the agreement. In its decision the Appeal Court noted that;
Section 1-2 of the Agreement states that "The Franchise Package" and "Intellectual Property Information" as integrated parts of the agreement will "be updated continuously by the franchisor and thus develop continuously throughout the term of the agreement". Section 2, second paragraph, obliges franchisees to maintain "franchisor's standards and specifications", and Section 4-1, third paragraph states:
"In order to achieve the agreement's goal of creating a well-run and profitable franchise concept, continuous development and improvement of the Vita Veritas concept is necessary. The franchisor is given the right to make changes to the franchise concept at all times. The franchisee is given the right to propose changes / improvements to the franchise concept. "
Section 4-2 clarifies the franchisor's responsibility to further develop the concept continuously, and pursuant to section 6-2, franchisees commit themselves to comply with the current rules, standards and procedures of the business.
With reference to the cited provisions, the Court of Appeal found it “not doubtful” that both the terms of the franchise agreement and the terms of reference allowed the franchisor to order the franchisees to set up offices on a central location for separate offices. This was the case the court noted even if , requirements for separate office were not particularly emphasized or mentioned in the franchise agreement, but the agreement's terms, its wording and dynamic nature allowed the board to continually check with the franchisees and to provide subsequent orders with new or amended requirements to promote the franchise's development. The franchisees had to be prepared for the concept to be adjusted along the way with consequences for their business….
In this case the court seems to depend only on an interpretation of the contract. But this was probably due to the fact that the decision was made also taking the interest of the franchisees into consideration.
Agreement breach: Claim for compensation over recommended price
The second case (LB-2016-036932) involved one of the larger brands and two of its franchisees. In this case the franchisees raised a claim for compensation alleging that they had lost money selling a “value” product. As the licensing fee was stipulated as a percentage of the franchisees revenue the franchisees claimed that sale of “low margin items” only benefitted the franchisor.
The franchisor objected – claiming that it had only recommended a price on the product – and that this recommendation was given in good faith to boost earnings for both the franchisee and the franchisor.
The franchisees had initially supported the price move and had never objected, but claimed that this was due to the “fear factor” created by the fact that it was up to the franchisor to renew or expand the franchise agreement or to grant additional financial support (outside the frame of the Franchise agreement) to the franchisees.
In this case the Court of Appeal took a less formalistic approach than in the case above. The reasoning of the court was mainly based on the general principle of loyalty and fair dealings. However … after an overall assessment of the conduct of both parties in the case, the Court did not find that Franchisor had acted unfairly…..
The court noticed in this respect that “The company has been open towards the franchisees, and there is nothing (negative) to say about how this this issue has been handled. The fact that since 2011 and until 2014 there has been an imbalance in the parties' earnings as a result of the product pricing, was caused by Franchisor business assessments and dispositions are due to the company's dominant role as franchisor. The company may, in hindsight be criticized for its price policy, but on the basis of the facts disclosed in the case, the company's conduct - the contributing role of franchisees – it is still within the scope of business freedom and, in the circumstances of the present case, cannot be regarded as unfair and indemnifiable."
Although the reasoning in these two cases indicates that the Norwegian Courts will be reluctant to interfere with the franchisors ability to evolve the brand, one should note that the decisions are made on the basis of a clear contract and an open and fair reasoning with the franchisees. If the franchisor respect these principles – allegations that decision’s in hindsight – (or for some franchisees) were “unreasonable” will have little success in court.
 As the reader most likely is aware coordination within a franchising network will be restricted by competition law etc. This aspect will not be discussed in this short article.
 Note that the author acted as counsel for the franchisor in this matter.
Partner and franchise expert Carl Arthur Christiansen is a contributing expertise columnist in the International Distribution Institute (IDI) network.
About the publisher
The International Distribution Institute (IDI) is an association founded in 2004 by Prof. Fabio Bortolotti, Prof. Didier Ferrier, Klaus Meyer Swantee, Erwin Gärtner and Silvia Bortolotti, which deals with distribution law around the world.
Members of the IDI Association are lawyers, internal counsels, consultants and businesspeople, who share an interest in cross border distribution of products and services (i.e. commercial agency, exclusive and selective distribution, franchising, occasional intermediaries etc.).
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